Privacy Policy
Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and share your data.
Last Updated: March 15, 2025
Information We Collect
At kalexotriav, we collect various types of information to provide you with our financial services and improve your experience. The information we gather falls into several categories, each serving specific purposes in delivering our services effectively.
Personal Information You Provide
When you create an account, request services, or contact us, we collect information such as your name, email address, phone number, business details, and financial information necessary for our services.
- Contact information including name, email address, phone number, and postal address
- Business information such as company name, industry type, and business registration details
- Financial information required for our services including bank account details and financial statements
- Identity verification documents as required by Australian financial regulations
- Communication preferences and marketing consent information
We also automatically collect certain technical information when you use our website and services. This includes your IP address, browser type, device information, and how you interact with our platform. This data helps us maintain security, prevent fraud, and improve our services.
How We Use Your Information
We use the information we collect for legitimate business purposes that align with providing our financial services. Our primary goal is to deliver the services you've requested while maintaining the highest standards of security and compliance.
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Service Delivery | Contact, Business, Financial | Contract Performance |
| Identity Verification | Personal ID, Financial Records | Legal Compliance |
| Customer Support | Contact, Service History | Legitimate Interest |
| Marketing Communications | Contact, Preferences | Consent |
We process your personal information in accordance with Australian Privacy Principles and relevant financial services legislation. When we send marketing communications, we always provide clear opt-out options and respect your preferences.
Information Sharing and Disclosure
kalexotriav doesn't sell your personal information to third parties. We only share your information in specific circumstances that are necessary for our business operations or required by law.
- With service providers who help us deliver our services, such as cloud hosting providers, payment processors, and professional advisors
- With regulatory bodies and government agencies when required by Australian law or financial regulations
- With your explicit consent for specific purposes you've approved
- In connection with business transfers, such as mergers or acquisitions, subject to confidentiality agreements
- To protect our rights, prevent fraud, or ensure the security of our services and other users
Third-Party Service Providers
We work with trusted service providers who are contractually bound to protect your information and use it only for the specific purposes we've outlined. These providers undergo regular security assessments.
Data Security and Protection
Protecting your information is fundamental to how we operate. We've implemented comprehensive security measures designed to safeguard your personal and financial data against unauthorized access, disclosure, or misuse.
Our security framework includes encrypted data transmission, secure server infrastructure, regular security audits, and access controls that limit who can view your information. We use industry-standard encryption protocols and maintain our systems according to best practices for financial services.
- SSL/TLS encryption for all data transmission between your device and our servers
- Multi-factor authentication for account access and sensitive operations
- Regular penetration testing and vulnerability assessments
- Employee training on data protection and confidentiality requirements
- Incident response procedures to address any potential security breaches quickly
While we maintain robust security measures, we also encourage you to protect your account by using strong passwords, keeping your login credentials confidential, and notifying us immediately if you suspect any unauthorized activity.
Your Rights and Choices
Under Australian privacy law, you have several rights regarding your personal information. We're committed to facilitating these rights and making it straightforward for you to control how your information is used.
Access and Correction
You can request access to the personal information we hold about you and ask us to correct any inaccuracies. We'll respond to these requests within 30 days and provide the information in a clear, understandable format.
- Request a copy of your personal information we hold
- Ask us to correct or update inaccurate information
- Request deletion of your personal information, subject to legal and contractual obligations
- Opt out of marketing communications at any time
- Lodge a complaint about our privacy practices with us or the Office of the Australian Information Commissioner
To exercise these rights, contact us using the information provided below. We may need to verify your identity before processing certain requests to protect your information from unauthorized access.
Data Retention and International Transfers
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, and resolve any disputes. Different types of information have different retention periods based on regulatory requirements and business needs.
Financial records and transaction data are typically retained for seven years in accordance with Australian taxation and financial services legislation. Marketing preferences and communication logs are kept for shorter periods unless you're an active client.
International Data Transfers
Some of our service providers operate internationally. When we transfer your information overseas, we ensure appropriate safeguards are in place, including contractual protections and adequacy decisions where applicable.
We primarily store and process your information within Australia, but some cloud services and technical support may involve international transfers. We always ensure these transfers comply with Australian privacy laws and maintain the same level of protection for your information.
Cookies and Online Tracking
Our website uses cookies and similar technologies to enhance your experience, remember your preferences, and analyze how our site is used. These technologies help us provide personalized content and improve our services.
- Essential cookies that are necessary for website functionality and security
- Performance cookies that help us understand how visitors interact with our website
- Preference cookies that remember your settings and choices
- Marketing cookies that help us deliver relevant content and measure campaign effectiveness
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect your ability to use some features of our website. We provide clear information about our cookie usage and obtain consent where required.
Updates to This Privacy Policy
We review and update this privacy policy regularly to ensure it remains current with our practices and applicable laws. When we make significant changes, we'll notify you through email or by posting a prominent notice on our website.
Minor updates that don't materially affect how we handle your information may be made without specific notification, but we'll always update the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
Notification of Changes
For material changes that significantly impact how we collect, use, or share your information, we'll provide at least 30 days' notice and may seek additional consent where required by law.
Contact Us About Privacy
Address: Suite 1/4 Shepherd St, Darwin City NT 0800, Australia
Phone: +61262809119
Email: support@kalexotriav.com
Privacy Officer: Available Monday to Friday, 9:00 AM to 5:00 PM ACST